Returns Policy

Returns & Refund Policy

Last updated on: Dec 20, 2021


We accept refund and returns within 30 Days - You must return your product within 30 days of the product being purchased:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

What status or reason you can returns and get refund ?

1.Product is not the right size.(You don't choose wrong size)

2.Product is damaged or defective.

3.Product is not as described.

4.Receive wrong or lesser item.

5.Over estimated arriving time.(Standard shipping can not guarantee shipping time )

Please contact us with Email us :sales@pajamasky.com to confirm your returns and refund status is right.

Refunds (if applicable)

Once your returns is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@pajamasky.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with eligible proof of photos at sales@pajamasky.com and send your item to:

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return's Shipping address
To return your product, please contact us get your returns warehouse address, please don't ship to our office address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $45, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

When will I receive my refund?
Refund will be processed within 1-2 weeks of the date after we receive your returned item.
Paypal account refunds transmission time: Up to 48 hours after we opearte refund
Credit card refunds transmission time : Between 7-14 business days after we opearte refund

Returns Shipping Instructions
You can send your purchase back to us, at your expense. Once we receive your package, we will promptly process your return according to our policy.


Cancellation Policy:

Please kindly note that as long as your “customized order “ hasn't been shipped , we will only refund you total shipping cost (product cost can not been refund). if they are shipped, we are sorry that we won't accept order cancellation.
A. For Order cancellation within 24 hours and the order status shows “awaiting fulfillment”, we will refund 80% of the total price. (20% of the cost refers to the advertising and promotion expenses, order processing labor costs, raw material preparation costs and other miscellaneous cost.)

B. For Order cancellation after 24 hours ,and the order states shows “awaiting fulfillment”, within the processing time,we will refund 50% of the total price (After 24 hours, the factory has already begun to make your item, and related products materials have been purchased, and the workers related to the production has done preparatory work, or that we have purchased the product which can not be returned to the suppliers).

C. For Order cancellation after 24 hours ,and the order states shows “awaiting fulfillment”, exceed the processing time,we will refund you 70% of the total price.

D. If the order status shows “shipped”, we are sorry that we could not accept any order cancellation.